Uptime commitment
FrontFoot commits to 99.5% monthly uptime for the FrontFoot web application at app.getfrontfoot.ai. This target is measured over each calendar month, excluding scheduled maintenance windows and the exclusions listed below.
FrontFoot's hosting infrastructure is provided by Render, whose own published SLA is 99.5% uptime. FrontFoot's commitment mirrors this at the application layer.
Definitions
Downtime means a period during which the FrontFoot service is inaccessible to all tenants — that is, requests to the service return errors for all users across the platform. Downtime does not include issues affecting individual tenants, individual user accounts, or features that are partially degraded while the core service remains accessible.
Scheduled maintenance means a planned period of reduced availability announced by FrontFoot to tenant administrators at least 24 hours in advance by email.
Monthly uptime percentage is calculated as: (total minutes in the month minus downtime minutes, divided by total minutes in the month) × 100.
Exclusions
The uptime commitment does not apply to unavailability caused by:
- Scheduled maintenance windows announced in advance.
- Outages in infrastructure or services outside FrontFoot's direct control, including Render (hosting), Cloudflare (DNS and CDN), Clerk (authentication), Anthropic (AI provider), and other sub-processors listed in the Data Processing Addendum.
- Actions or omissions by the Customer, including misconfigured integrations, revoked OAuth tokens, or misuse of the service.
- Force majeure events: natural disasters, war, civil unrest, government action, or other events beyond FrontFoot's reasonable control.
- Issues arising from Customer's use of unsupported browsers, devices, or network configurations.
Database recovery
FrontFoot's managed database supports point-in-time recovery (PITR) over a 3-day window. In the event of data loss or corruption, FrontFoot can restore the database to any point within the preceding 72 hours. This recovery capability is provided by Render's managed PostgreSQL service.
Remedies
This SLA does not include service credits or financial remedies. FrontFoot will make reasonable efforts to restore service as quickly as possible and to communicate transparently throughout any incident.
Contact
To report a service issue or request an uptime record for a specific period: [email protected].
To report a security vulnerability: see our vulnerability disclosure policy or email [email protected].